Why shouldn’t we have a night out on Sunday night especially when Monday is not a holiday

Long long ago, one Sunday, in mid February, after a consecutive Saturday (I was reading some important stuff which had nothing to do with me or anyone alive nor was it useful to anyone dead or alive in anyway) and a Friday night out (Because of a sadist senior and a brainless junior), I reached home very late (Busy day, had a “sort of” “lets discuss the geo-political issues of this world” meet and then had to attend a surprise birthday treat of a very dear friend of mine who is very much fat but thinks is reducing weight in the long run coz of his five minute walk everyday, which later turned out to be a “I’m screwed” treat – Further details regarding this statement will be published later when the time is right) and decided to watch some (due to unforeseen issues caused by Mr. Castle) episodes of Fringe I had missed earlier. Since it’s always difficult to grab a sleep once we cross the routine sleep time, I had no choice but to play Prince of Persia (The Two Thrones Chapter 29, Just 2 more two go!!) till sleep strikes me (after completing the missing three episodes of Fringe and an episode of Nikita). I had to wait till my morning alarm (I keep that to frustrate my roomie who always wakes up to switch this off before returning back to sleep, but if we look from a broader point of view, it’s nothing compared to the torture he gives the rest of us) to activate my sleep inducing part of the brain (Everyone knows that alarms are the best sleep triggering catalysts).

All thanks to the warm/hot sunlight that started burning my face since 8:00 AM, I was forced not to ignore the cruel intentions of nature by nine. Sigh!! It was not a pleasant sight, mainly coz of the following two reasons: a) I could complete just half my sleep quota of the night and b) It was already 9 and my shift timing was from 9 to 6 (Thank you Capgemini for not forcing us to maintain a 9 hours office time or reach by time though there is always a catch that we all know exists!! Now, if you ever start treating your employees like human beings, you will definitely be something close to a dream job), so I was left with very little time to wind up my morning engagements and rush to office. My long wait for the lift was then followed by the run for the train and the “as-usual” horrible train journey (It’s just five minutes, but horrible is not a quantity which has a time factor in its measuring unit) and the same bus journey and (This is new) the fat moron sitting beside me in the bus listening to some shitty music in loudspeaker (imagine that!!) as if he is the only person who has a Smartphone or could ruin my entire morning.

Anyhow, after all this crap, I reached office to find that there wasn’t any work assigned to me (all the work is in ‘pending further information from others’ status) and Sandy (Mr. Cool dude who assigns me work and motivates me and finally makes me do the work that is 100% boring, unproductive even for our clients – ‘they don’t know what they want and they don’t realize what they have’ and is also a social suicide if someone hears that we still do such outdated work) was on leave.  So what was the whole point in sacrificing my sleep and then come to office and waste this much energy? – Screw the productivity of others, especially of the people sitting near to you.

How to keep the customer unsatisfied even after spending 6000 times more than required for him

As expected from a year old laptop, mine had also started to shake on the table when in use (literally). I had lost a bush (KD did it, I take care of my lappy like a mother of her baby) which was located under the battery of my XPS. Being an industrial Engineer, I was forced to apply the Quality Norms (Basically, Just in Time) and ended up logging a complaint on Feb first week (My warranty expires on March 5^th) for this issue. First we had a small chat on the missing bush, then on the underperformance of the battery (5 hr. backup to 1 hr. in 3 months.. That’s Dell.. Everything is preplanned) and keyboard issues (nothing.. my keyboard simply rocks) etc. etc. and at last we stumbled on the flickering issue (Blurred display when I run on battery). We had a long chat (24 calls with average duration 4 minutes) on this issue basically coz he was more into troubleshooting than into replacing my bush (damn him)

So we carried on with the different troubleshoots (It was very much easy to manipulate considering that am a Linux user :D) and finally he decided that he is going to replace my motherboard as well as my LED display. He was continuously taking decisions on my laptop and I was waiting so that I can take up the "bush-issue" again but he never gave the chance. So finally when he was finished informing me how much screwed up my system is and what a rough user I was, I took up the bush–issue again and this time his observation/analysis/solution was way too quick.

• Dell doesn’t replace just the bush. They have to replace the battery if they want to replace the bush.
• As my battery is performing way beyond the expected level (according to him, dell 9 cell batteries are not supposed to give a backup of more than 30 minutes after 6 months and if its giving, it’s a flaw with the batter and not the other way around), they cannot replace the battery for me even if my laptop is shaking when in use.
• As battery cannot be replaced, we have no choice but to remove the other bush and make it aligned or attach some cotton under the back, so that laptop rests on place

So finally, after this week long discussion to replace a 5 rupee bush for a comfortable use, they are replacing parts worth more than 30K for free and still leaving me (customer) unsatisfied.

Btw, Dell Rockz!! Or to be precise, if any laptop actually rockz, its Dell!!